# Turn unfinished bookings into sales

> See every customer who left without finishing a booking in one list. Reach them via WhatsApp, phone or email in one click and bring them back with automatic reminders and a personal discount coupon.

https://www.commoware.com/en/marketing/abandoned-carts

## Who left what, and when?

See customers who left their cart, the product and amount. The reminder funnel shows how many came back, how many bought and the revenue won back by reminders.

- Automatic reminders and win-back flow
- Reminder funnel: who returned, who bought
- Revenue recovered by reminders
- One-click WhatsApp, phone and email

## How it works

1. **Commoware records it:** When a customer leaves before finishing, the cart is saved automatically.
2. **A reminder goes out:** An automatic reminder is sent on the channel you choose (WhatsApp, SMS or email).
3. **A coupon nudges:** Add a personal discount coupon to the win-back flow to speed up the decision.
4. **The customer continues:** One click returns them to their cart; recovered revenue shows in your reports.

## Why it matters

- **Recover lost revenue:** Reaching an interested customer costs far less than finding a new one.
- **On the channel they check:** WhatsApp reminders are read much faster than email.
- **No extra work:** Reminders go out automatically; your team only calls the warm leads.

## FAQ

**How do abandoned booking reminders work?**
When a customer leaves before completing a booking, Commoware records it and sends an automatic reminder on the channel you choose (WhatsApp, SMS or email). The customer can continue where they left off in one click.

**How do I know reminders work?**
The reminder funnel shows how many customers returned and bought, and reports show revenue recovered by reminders.

**Do reminders cost extra?**
The feature is included in your plan; only your provider's message fees apply for SMS and WhatsApp.