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5YEARS
Commoware MarketingLoyalty Program

A loyalty program that keeps customers coming back

Give members points on every booking, reward them on birthdays and referrals, and win back those who haven't booked in a while. You set point value, redemption rules and member tiers.

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A look inside the panel

Set point value and rules
Loyalty Program

Set point value and rules

Choose the point value and currency, e.g. 100 points = €10. Decide when points become usable, whether they expire and what share of a booking can be paid with points.

  • Point value and currency
  • Redemption cap and minimum points
  • Rules for combining coupons, points and instant discounts
  • Spend-based member tiers with point multipliers
Choose when, and what, members earn
Loyalty Program

Choose when, and what, members earn

Each rule is tied to an event: every purchase, spending a set amount, signing up, birthday, leaving a review or long inactivity. Add validity dates and priority.

  • 9 rule types
  • Points, reward coupon or instant discount
  • Date range and priority

How to set up a loyalty program

  1. 1

    Enable membership

    The loyalty program works with member accounts; turn on membership in Customer Account Settings first.

  2. 2

    Set point value

    In the Settings tab, enter the cash value of points and the usage and expiry rules.

  3. 3

    Add rules

    For example "3% points on every tour", "Welcome points on sign-up" or "Birthday coupon".

  4. 4

    Track points

    See every member's balance in the Member Points tab.

Rule types

Purchase-based

Every purchase, a number of purchases, spending a set amount or an instant checkout discount.

Event-based

Rewards on sign-up, referrals, birthdays and reviews.

Win-back

Bring inactive members back with an automatic reward.

S.S.S

Frequently Asked Questions

How do customers use their points?

Signed-in members redeem points at checkout. You set the maximum share of a booking payable with points and the minimum points per use.

When do points become usable?

Points become usable a set number of days after the service date. You can also make points expire after a number of months.

Can coupons and points be combined?

You decide. Coupon + points, instant discount + coupon and instant discount + points can each be switched on or off.

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